Account Related

How can I signup as a new customer?

It is very simple. We will ask you to enter the required credentials to our eCommerce platform.

How can I deactivate my account?

Oh! Very sad to hear, please contact our customer care centre

How can I change my password?

It is easy. You need to go to the login screen and tap on “Forgot Password” link and follow the OTP process to set your new password

How can I see my order history?

You don’t need to remember. We will record your order history in ascending order under the tab “My Orders”. You can view all the details of the particular order by selecting the relevant date.

Orders Related

How can I order?

It is easy as one (log in to Cargills Online eCommerce Store), two (adding items to the cart), three (Check out). Firstly, you need to log in to our eCommerce store entering your user credentials as you created the account with us as mentioned in 1.1 above. Secondly, just add items into your cart. If you want to fast track, you can use the search icon to find the relevant items using different searching options such as product name and product category. Also, don’t forget to check on our special online promotional offers. Thirdly, review the order, delivery address and proceed to checkout using any payment option as you directed. You will receive a confirmation notification once your order has been processed, stating the final invoice.

What goods can I order?

We are happy to note that Cargills Online is poised to offer you an extensive range of products including fresh vegetables, fruit, fish, meat, dairy and frozen items along with other grocery items. Sorry, no alcoholic beverages and tobacco products will be served.

Delivery Related

What are the delivery timelines?

Orders will be delivered between 8 am to 8 pm seven days a week. You are given the flexibility to choose the following delivery options: (1) 1 Hour Delivery – for smaller orders with guaranteed delivery within the chosen hour (2) Same Day – available until 4 pm (3) Next Day – for delivery on next day for purchases before 12 midnight (4) Saver – for all other orders *Please note 1 Hour Delivery may not be available in your area.

Payments Related

What are the payment methods available for my order?

Customers can choose from cash/card on delivery or make card payments on the platform. While we continue to expand the list of payment options, our customers can make transactions using the following credit and debit cards: Bank of Ceylon, Cargills Bank, Citibank, Commercial Bank, Deutsche Bank, DFCC Bank, Hatton National Bank, HSBC, ICICI Bank, National Development Bank, Nations Trust Bank, Pan Asia Bank, Peoples Bank, Sampath Bank, Seylan Bank, Standard Chartered Bank, Union Bank. Please note that this list contains cards that we have tested with, international bank cards are also accepted.